Chase mortgage review 2022


Mostly known as Chase, JPMorgan Chase Bank, N.A. is the subsidiary of JPMorgan & Co., operating both in the U.S. and outside, in the first places as a consumer and commercial banking institution. Serving in all 50 States, Chase offers a complete range of financial services: checking and saving accounts, auto and business loans, credit cards, mortgages of various kinds. Millions of Americans are currently customers of Chase Bank, and the company claims to serve about half of the national households.

Chase Home Lending is the division that deals with mortgages and is a leading name in the industry. You can take a mortgage from Chase even if you are not currently banking with them.

Overview: best for the variety of mortgage options from a top-notch institution

As a long-time established bank with a large presence worldwide, and a well-known name, Chase commits to offer home financing solutions that can meet a wide spectrum of prospective homebuyers. Besides the traditional mortgage, there is also room for low down-payment mortgages, jumbo loans, home loans with lower or no PMI. Chase also offers the chance to refinance an existing mortgage, offering competitive rates.

Each home loan option has a dedicated rates section, based on your ZIP code. Rates from Chase seem to be in the low-end of the market spectrum.

Chase Home Lending operates both online and at bank branches: you can start your mortgage application online, then complete it in person with a loan officer. Regardless of your choice, you’ll receive ample support at every single step in the process.

An interesting perk of Chase is that it can offer grants of various sizes to eligible borrowers, spacing from $500 to $5,000, along with other appealing benefits.


What mortgages are available from Chase?

A good reason to rely on Chase for the choice of a mortgage is the availability of varied options that can fit nearly every homebuyer’s situation. Whether you are in good financial shape, or you are seeking a preferential loan, you are likely to find a suitable product. Here is a list of Chase Home Lending’s solutions:

  • Conventional 30, 20, or 15 years fixed-rate mortgage
  • Adjustable-rate mortgage (5/1, 7/1 and 7/6 ARM)
  • Jumbo loan
  • FHA loan
  • VA loan (for veterans)
  • “DreaMaker” mortgage
  • Standard Agency mortgage
  • Refinancing

In many cases, a conventional fixed-rate mortgage is just what is needed: you choose to go for 30 years or, if you can afford more substantial monthly payments, a 20/15-year mortgage with a fixed, predictable rate.

In contrast, an ARM mortgage from Chase is a loan with variable interest, that leverages a five or seven years period of a potentially lower than standard rate. Once the period is over, the rate is subject to fluctuations, both up and down, thus the monthly payments will change accordingly.

Some of the options are aimed at low and moderate-income borrowers, as well as those seeking a solution with a low down payment.

If your house has an high purchase value, a Jumbo mortgage from Chase lets you finance up to $3M in buying a primary residence. Jumbo loans are taken for houses worth more than $647,200 in most cases.

There are two types of Jumbo loans from Chase, both with a low down payment, which is different from a traditional jumbo mortgage:

  • Without PMI: you can finance up to 85% of the home purchase’s value, and it is also applicable for refinancing. You can even exploit this option for buying a secondary residence, and you can borrow up to $3M. A minimum credit score is required, which will be higher than for a conventional mortgage.
  • With PMI: in this case, the down payment is lower than the previous option, and up to 89.99% of the home’s price is borrowable. This Jumbo option can also be used to refinance an existing mortgage. The credit score requirement is higher, moreover, it’s not available in all states. It can apply only to primary residences.

Other low down payment options, specific products you find only from Chase Bank are:

  • DreaMaker mortgage. As the name may suggest, this mortgage is targeted to low-to-moderate income homebuyers, allowing as low as a 3% down payment, which can come from gifts funds. It’s a 30- year fixed term loan, carrying also a lower PMI; moreover, you can obtain a $500 grant upon completion of a home-buyer education course and up to $2,500 to finance even closing costs. This loan is only applicable to a primary residence. To be eligible for a DreaMaker mortgage, you should meet a minimum income requirement, which varies based on several factors.
  • Standard Agency mortgage: a home loan with a 5% minimum down payment, which can come entirely from gift funds. Like the DreaMaker, it’s eligible for a $2,500 grant to lower your interest rate or apply toward closing costs. The interesting feature is that it has no minimum income requirements.

Some of these products are not available in all states and for all amounts. All of them are subject to credit approval, and your property goes under appraisal (with its costs) before any loan is finalized.

Chase gives you the chance to buy points upfront to reduce the interest rate applied to your loan lifetime: as regular, one point equals 1% of your loan amount.

A rare, if unique feature for a bank is the Chase Homebuyer Grant. Those who buy their homes (primary residences only) in a designated low-to-moderate income area may be eligible for grants up to $2,500, if they take one of the following: FHA mortgage, VA loan, DreaMaker, or a Standard Agency mortgage. Grants may also be applicable to refinancing, depending on the borrower’s circumstances.

The funds from these grants can be used to pay for mortgage points, closing costs, fees from Chase, non-Chase fees in this order of importance, even for the down payment in the case of a DreaMaker or a Standard Agency mortgage.

Chase puts much attention towards current or prospective customers who need to finance their homes, by partnering with organizations and programs dedicated to loans and that can give grants: the goal is to meet the homeownership desire of most people. Depending on your state, an Housing Assistance Program will differ in the amount and possible use of the grant, specific location, and requirement of education program.

How does a Chase mortgage work?

You can get a mortgage from Chase regardless you are banking with them or not. You can either begin your application process online or choosing to go through the entire process at a Chase branch: in every case, the completion will require the presence of a loan officer.

Mortgages Conventional, Jumbo, FHA, VA, DreaMaker, Standard Agency, Refinance, Home Equity
Down payment
3% minimum for most mortgages
Type of interest
Fixed or variable
10, 15, 20 and 30 years
Origination fee, late payment penalty, non-sufficient funds fee
Legal age, holding a valid SSN, proof of employment status and income, declaration of any outstanding debts
Credit score
620+ (recommended) for conventional, 580+ for FHA
State availability
All states, but physical locations are missing in: MT, WY, NM, ND, SD, NE, KS, MN, IA, MO, AK, MS, AL, TN, SC, NC, VA, VT, MA, ME, RI.

There are specific requirements based on the type of mortgage you choose: the conventional home loan demands having a 620 minimum credit score if your down payment is 5% or more; the credit score required if making a 3% down payment is 640, instead. An FHA loan has an even lower score for eligibility: 580, which is in the range of a fair FICO score, but this comes with an increased overall cost of the mortgage.

Another crucial requirement is your DTI (debt-to-income ratio): the portion of your income spent to repay outstanding debts is used as a marker of your ability to deal with a mortgage. The maximum DTI that’s accepted by Chase can reach 53% in the most favorable cases.

The rates we see on the website are comparable to what you can find from big banks. They are relatively affordable, in proportion to a borrower’s standing with the required credit scores. There are a few ways to reduce your rate: the most relevant is purchasing points, whereas for each point you’ll have a certain rate discount. This strategy is convenient when you plan to live many years in the house you are buying.

Chase’s rates are considered competitive on the market, and you have the chance to see the rates for your ZIP code, which should give you a very close estimate of your final applied interest.

The available terms for the conventional fixed-rate mortgage are from 10 to 30 years, while an ARM (Adjustable Rate Mortgage) comes with terms of 5, 7, and 10 years for the first period of variable interest.

Fees from Chase include an origination (or processing) fee set at $1,150, which will constitute part of the closing costs. Chase mortgages are known for relatively low fees, and you won’t incur hidden ones: everything you need to know will be stated in your agreement. On the Chase portal, there is an in-depth section on what to except among closing costs, where fees are discussed and listed at a closer look. Potential fees are for: late payment, non-sufficient funds. The home full appraisal is in the range of $425-$800.

Refinancing with Chase is also claimed to be convenient because of relatively low rates, and easy as well. With a Chase refinance, you can either pay off your home sooner or lower the payments on your existing mortgage. A further option is a cash-out refinance, which taps into your home’s equity to finance home improvements, or even as a way to consolidate pending debts. On their website, there is also a calculator to understand if refinancing is a good move for your situation: you can see how much you’ll save per month and on interest.

You can see if you are eligible to refinance without affecting your credit score: a pre-qualification step is available, which only demands a soft check on your credit history, necessary for Chase to see what’s your financial standing.

A mortgage from Chase can be repaid in more ways: beyond the traditional monthly schedule, bi-weekly and twice-a-month payments are also available to choose from.

Chase commits to make you close your mortgage within a 3-week window (on or before the contract closing date). In the chance it fails, you may be eligible for a $2,500 fund: this kind of assurance is named “The Chase Closing Guarantee”.


Is a Chase mortgage right for you?

There are several reasons you may want to consider a mortgage from Chase, but as with any decision, you also have to weigh the potential downsides.



  • Plenty of home financing solutions
  • Competitive rates
  • A big name and experienced mortgage lender
  • Works with local buying specialists
  • Online prequalification
  • Housing Assistance Programs available in all states
  • Guarantee of a 3-weeks timeline closing
  • Grants up to $5,000 available

On top of these points, you have also the chance to monitor the status of your loan once submitted, through a tracking feature, so that to ease your waiting.

The website has lots of resources to guide you toward your home-buying goal: from finding a home to estimating your rate and payments, learning about down payments, to understanding your credit score, you’ll be more confident when going through the real process.

Another perk from Chase is that you have access to a free credit score check: the service in question is referred to as “Credit Journey” allowing you to see your Vantage credit rating, the second most important system of credit assessment after FICO.



  • Application can’t be completed fully online
  • Physical locations miss in several states and minor cities
  • Little benefits for existing customers

The major drawback of Chase is that it hasn’t branches in 21 states, and many cities other than big centers don’t have Chase locations as well.

The entire process of application is two-fold if you start it online: you can only complete it by visiting a Chase branch, which is not ideal for people who needs more practicality. In contrast, today there are several lenders who can finalize the mortgage exclusively online. Other people who prefer the old-fashioned way of going to the bank and make all the arrangements by paperwork, may find disappointed: some cities don’t even have a local Chase branch, and the nearest one might be hours of driving far away.

Chase rewards current customers with at least a $50,000 minimum deposit by offering tiny discounts applicable to the mortgage fees. In case you have at least $500k, there are rate discounts, which may not sound interesting but meaning a few thousand dollars: 0.125% for $500,000-$999,999 deposits, and 0.25% for a $1M+ account. These bonuses are not always available, however, there is little benefit relatively to a borrower’s standing.


How do you apply to a Chase mortgage?


You have two choices: starting your application online, with a prequalification step, or finding a home lending advisor who will take care of the process in person from the beginning.

Chase allows borrowers to prequalify, but that doesn’t mean you will be finally approved, and for the same rate. It gives you just an estimate, that is likely to be applied for your situation.

The rates you are prequalified with are not locked until you complete the application, but you can discuss your option for locking a rate with your assigned home lending advisor. You’ll need to be proactive with finalizing your loan, should you find a rate of your appeal: your APR, rate, and points will remain subject to slight changes until that.

To apply, you’ll need to prepare the traditional documentation for a mortgage, including SSN, proof of employment and income (recent bank statements, 2-months most recent pay stubs, one or two years of tax returns), a signed contract of sale if your home is already chosen, plus an overview of outstanding debts (credit cards, car loans, student loans, etc.).

If you opt for the online application, by connecting your bank account you’ll see the prefilling of some fields, as well as the easy pulling of some of the documents.

Once the form is submitted, a Chase representative will get in touch to assist you in completing the process. For non-bankers, it’s possible to bring forward the application through phone or email, but they can anyway go in person at a local branch.


How are Chase mortgages rated?

The mortgage product from Chase it’s time-honored by most of its customers. On the ConsumerAffairs portal, which commits to hosting 100% unbiased reviews, Chase mortgage gets a 4/5 score on about 1,500  ratings, which is quite good, especially to be the feedback of a bank. Many users giving their reviews were already Chase’s customers, finding an overall convenience to exploit the service directly from their own bank. Several reports are about a pleasant refinancing experience.

There are mixed opinions about customer service: it seemed to work for some people, who say they were assisted promptly and properly, received clear explanations on requested matters; for others, it proved faulty in different ways. Some consumers blame closing late despite the Closing Guarantee from Chase.

Like with any company, you have to take every feedback with a grain of salt, because every situation is different. Surely, Chase has to keep with its reputation and will strive to give the best experience possible to homebuyers.


Final verdict

A mortgage is one of the most crucial decisions in your life. Chase can provide you plenty of options to suit your needs, even if you have a low income or can do only a low down payment, with the chance of getting affordable rates from a bank. If you seek transparency about the costs of your mortgage, and you like the possibility to obtain grants to make you save, Chase is also a valuable choice. If you are already a customer of this bank, you’ll benefit from a more streamlined process and possible discounts.

However, rates might not the best ones you can find on the market. Besides, if are looking for an entirely online mortgage, or a bank that is easily reachable in your city regardless of where you live, Chase is just not ideal. We advise shopping around to find the lowest rates and the lender which can provide you the most favorable deal overall. Take a look into our selection of the recommended mortgage lenders in 2022.